mycity44 Privacy Policy
We are committed to maintaining the security and confidentiality of every player's personal information on the mycity44 platform. This policy explains your rights and how your information is handled.
Why Your Privacy Matters
mycity44 places personal data protection as a priority in every aspect of platform operations.
High-Grade Data Encryption
All information transmitted between your device and mycity44 servers is protected using SSL encryption technology recognised by the international gaming industry.
Secure Identity Verification
Our KYC (Know Your Customer) process ensures your account is protected from unauthorised access and prevents identity fraud. 🔐
No Data Selling
mycity44 does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent.
Responsible Data Storage
Data is stored on secure servers with access restricted to authorised personnel only. Data retention periods follow applicable licensing requirements. 🗄️
Full Control in Your Hands
You have the right to access, update or request deletion of your personal information at any time through mycity44's 24/7 customer support channels.
Data Breach Incident Response
In the event of any security incident involving your data, the mycity44 team will notify you within the timeframe set by licensing regulations.
mycity44 Full Privacy Policy
Please read the following policy carefully before using mycity44 services. By registering an account, you agree to the terms stated here.
This Privacy Policy applies to all users who access the mycity44 website and use any services offered, including but not limited to online slot games, live casino, baccarat, sports betting and all customer support service channels.
1 Information We Collect
mycity44 collects your personal information through several methods when you use our platform. This information is required to enable us to provide services that are safe, orderly and compliant with international licensing requirements.
Categories of information collected include:
- Identity information: full name, date of birth, gender, MyKad or passport number
- Contact information: email address, mobile phone number, current residential address
- Account information: username, encrypted password, login activity records
- Financial information: name of payment method used (Touch 'n Go eWallet, DuitNow, FPX, cryptocurrency) and transaction records; full account numbers are not stored in our system
- Usage data: game history, betting records, deposit and withdrawal history
- Technical information: IP address, device type, operating system, browser used and cookie data
2 Purpose of Information Use
Every piece of information collected is used specifically for the operation of the mycity44 platform and compliance with licensing regulations. We do not use your information for any other purpose without your consent.
- Identity and age verification (21 years and above) during new account registration
- Processing deposit and withdrawal transactions securely
- Providing 24/7 customer support services in Malay and English
- Detection and prevention of fraud, money laundering and account misuse
- Compliance with applicable legal and international licensing requirements
- Account-related communications, promotions you choose to receive, and platform updates
- Internal analysis to improve user experience and service quality
3 Legal Basis for Personal Data Processing
mycity44 processes your personal information based on several valid legal grounds, in line with international gaming licensing practices:
- Contractual agreement: processing is necessary to carry out the service agreement between you and mycity44 when you register an account
- Legal obligation: we are required by licensing bodies to verify user identity and age and to retain transaction records
- Legitimate interest: for platform security, fraud prevention and risk analysis purposes
- Consent: for optional marketing communications that you voluntarily agree to receive
4 Sharing Information with Third Parties
mycity44 does not sell or transfer your personal information to outside parties for third-party commercial purposes. However, in certain limited circumstances, we may share your information with:
- Listed payment service providers (Touch 'n Go eWallet, DuitNow, FPX, cryptocurrency platforms) solely for the purpose of processing your transactions
- Technology service providers involved in operating the mycity44 platform, subject to strict confidentiality agreements
- Regulatory authorities and licensing bodies where required by law or valid official directives
- Law enforcement agencies where there is a need to prevent financial crime, fraud or other illegal activities
All third parties who receive your information are bound by confidentiality obligations and are not permitted to use that data for any purpose other than what is specified in the service agreement with mycity44.
5 Cookies and Tracking Technologies
The mycity44 website uses cookies and similar technologies to improve your experience. There are two main categories of cookies we use:
- Essential cookies: required for basic platform functions such as login sessions, account security and language preferences — these cookies cannot be disabled without affecting platform functionality
- Analytics cookies: help us understand platform usage patterns in aggregate for improvement purposes — you can opt out of these through your browser settings
You can manage cookie settings through your browser options at any time. Please note, however, that blocking all cookies may affect your experience on the mycity44 platform.
6 Data Security
mycity44 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or destruction. These measures include:
- SSL encryption for all data transmitted between your device and our servers
- Password storage in encrypted format using industry-recognised algorithms
- Strict internal access controls — only authorised personnel may access personal data
- Continuous monitoring of suspicious activity on our systems
- Regular security audits by independent third parties
Although we take all reasonable precautions, no online system can be guaranteed 100% secure. We encourage you to take your own steps as well, such as using a strong password and not sharing your login information with anyone. 🔒
7 Data Retention Period
mycity44 retains your personal information for as long as your account is active or for the period required to fulfil the purposes stated in this policy. Factors that determine the retention period are:
- International licensing compliance requirements that mandate retention of transaction records for a specified period
- Long-term fraud prevention and risk management requirements
- The need to resolve any disputes or outstanding claims at the time of account closure
After the required retention period ends, your data will be securely deleted or anonymised in accordance with mycity44's internal procedures.
8 Cross-Border Data Transfers
As a platform operating under international licensing, mycity44 may store or process your personal information on servers located outside Malaysia. In such cases, we ensure that protection equivalent to the standards of this policy continues to apply, whether through standard contractual clauses, data protection agreements or recognised data transfer mechanisms.
9 Children's Privacy and Age Restrictions
The mycity44 platform is exclusively for individuals aged 21 years and above. We do not intentionally collect personal information from individuals below this age. If we find that information from a person under the age of 21 has been collected unintentionally, we will take immediate action to delete that information and close the relevant account.
We use an age verification process during registration as a precaution. If you are aware that someone under the age of 21 has registered on our platform, please contact us immediately through the customer support channels. ⚠️
10 Changes to This Privacy Policy
mycity44 reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or applicable licensing regulations. When material amendments are made:
- The "Effective Date" at the top of this policy will be updated
- Notifications will be sent to registered users via email or in-platform notifications
- Previous versions of the policy will be kept in an archive for your reference
Continued use of mycity44 services after any amendment is considered your acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account.
Your Data Protection Rights
As a mycity44 user, you have the following rights regarding the personal information we hold about you.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
You may request correction of inaccurate or incomplete information through account settings or customer support.
Right of Erasure
In certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations.
Right to Restrict Processing
You may request that we restrict the processing of your data while its accuracy or the purpose of processing is being reviewed.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You may object to the processing of your personal information for specific purposes, including marketing communications.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting any prior processing.
Right to Complain
You have the right to lodge a complaint with the relevant regulatory authority if you believe your privacy rights have been violated.
To submit any request relating to your data protection rights, please contact the mycity44 customer support team, available 24 hours a day, 7 days a week via live chat on the website or by email at [email protected]. We aim to respond to all valid requests within a reasonable time.
Ready to Start Playing Safely?
Register a mycity44 account today and enjoy knowing that your personal information is protected at all times. A 200% Welcome Bonus of up to RM1,500 is waiting for you.