mycity44 FAQ for Malaysian Players

mycity44 does not charge any processing fees for deposits. However, your e-wallet or bank provider may apply their own charges according to their policy. To avoid confusion, check with your financial service provider before making a transaction. The minimum deposit is RM10 for all supported payment methods.

mycity44 supports a variety of payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies including USDT, BTC and ETH. All methods accept a minimum deposit of RM10 and are easy to use directly from your mobile phone.

Yes, mycity44 accepts deposits via crypto including USDT, BTC and ETH. Once the transaction is confirmed on the blockchain, your account balance will be updated. The minimum deposit of RM10 also applies to crypto methods. Make sure you send to the correct wallet address — mycity44 is not responsible for address errors.

Deposits via DuitNow and FPX are usually processed very quickly — credits typically appear in your mycity44 account immediately after payment is confirmed. If there is an unusual delay, contact our 24/7 support and provide proof of transaction (reference number or screenshot) for prompt verification.

Stay calm. First, check your bank or e-wallet transaction history to confirm the payment went through. If it did, log in to your mycity44 account and check your deposit records. If the credit still does not appear after 30 minutes, contact our 24/7 support via live chat. Have your transaction reference number and screenshot ready to speed up the review process.

mycity44 weekly cashback is calculated based on your net betting amount over the course of a week. Each VIP tier has its own cashback rate, and cashback payments are credited automatically every week. A higher tier means a larger cashback percentage is credited back to your account.

The mycity44 VIP programme has five tiers with weekly cashback rates as follows:

• Bronze — weekly cashback up to 0.3%
• Silver — weekly cashback up to 0.6%
• Gold — weekly cashback up to 0.9%
• Platinum — weekly cashback up to 1.2%
• Diamond — weekly cashback up to 1.5%

Besides weekly cashback, mycity44 VIP members enjoy more personalised service from the support team, access to exclusive promotions not available to regular members, priority in withdrawal processing, and invitations to special events and offers from time to time. The higher your tier, the more benefits you receive.

VIP tier upgrades at mycity44 happen automatically when your betting activity meets the set requirements. The more actively you play — whether slots, live casino or sports betting — the faster your tier advances. You do not need to apply manually; the mycity44 system will update your VIP status as you meet the qualifying criteria.

The mycity44 VIP tier policy is designed to reward player loyalty. Details on tier retention or downgrade due to inactivity can be found in the full Terms & Conditions at mycity44, or you can ask the 24/7 support team directly via live chat for the latest clarification based on your account situation.

The official mycity44 website is only accessible through its legitimate domain. Watch for signs of fake sites: domain names that look almost identical but are slightly different (for example, numbers replacing letters), no SSL certificate (no padlock icon in the address bar), inconsistent design, and bonus offers that seem unusually high or suspicious. If in doubt, contact mycity44 support for verification.

An OTP (One-Time Password) is a single-use code sent only to you to verify your identity. Once this code is shared, a fraudster can use it to access and take control of your mycity44 account before you have a chance to respond. mycity44 staff will never ask for your OTP — this is a firm warning to all players.

mycity44 uses SSL encryption technology to protect all data transmitted between your browser and our servers. Your personal information and financial details are stored in a secure environment and are not disclosed to third parties without your consent, except as set out in the mycity44 Privacy Policy. We comply with international data security standards.

Yes. mycity44 supports two-step verification (2FA) for an additional layer of security on your account. With 2FA enabled, every login attempt will require verification via a code sent to your registered mobile number or email. We strongly encourage all players to enable this feature to protect their accounts.

If you suspect your mycity44 account has been accessed without authorisation — such as a password change you did not make, suspicious login history, or an incorrect balance — contact our 24/7 support immediately via live chat. Our team can temporarily freeze your account for investigation. Also change your registered email password straight away as a precaution.

Yes. mycity44 offers badminton betting covering a range of international tournaments — including the All England, BWF World Championships, Thomas Cup and Uber Cup — as well as matches involving Malaysian players. You can bet on match winners, set handicaps, total games and many other market options. Find out more on the mycity44 Badminton Betting page.

Decimal odds show the total payout multiplier including your original stake. Example: odds of 2.50 means you receive RM2.50 for every RM1 wagered (including stake). Malay odds are more common in Southeast Asia — a positive value shows the profit, while a negative value shows how much you need to stake to win RM1 in profit. mycity44 supports both formats for player convenience.

Yes, mycity44 provides live betting (in-play) for a range of sports including football, badminton and esports. Odds are updated in real time based on how the match is progressing, allowing you to make betting decisions based on what is happening on the field. Live betting markets typically include next scorer, total goals/points and current handicap.

Certainly. mycity44 provides betting markets for the Malaysia Super League — the top domestic football league — as well as popular international leagues such as the English Premier League (EPL), La Liga, Bundesliga and many more. You can bet on match results, correct scores, total goals, Asian handicap, mix parlay and various other markets.

Mix parlay lets you combine multiple betting selections from different matches into a single ticket. The odds of each selection are multiplied together, resulting in a higher potential payout compared to a single bet. However, all selections in the parlay must win for the overall ticket to be successful. This makes mix parlay an attractive option for players who are good at analysing several matches at once.

mycity44 live chat operates 24 hours a day, 7 days a week — including on public holidays and weekends. You can access live chat directly from the mycity44 website without needing to log in first for general questions. Response times are typically short, especially during off-peak hours.

Yes. Besides live chat, you can reach the mycity44 support team by email at [email protected]. Email is suitable for queries that require detailed explanation or supporting document attachments. Our team monitors email at all times and will get back to you within a reasonable timeframe.

The mycity44 support team can communicate in Malay and English. We understand that many Malaysian players are more comfortable writing in Malay, so there is no need to worry about language barriers when getting help. Describe your issue clearly and our agents will assist you as best they can.

To speed up the support process, have the following information ready before contacting the mycity44 support team:

• Your mycity44 username or account ID
• A brief description of your issue or query
• Transaction reference number (if related to a deposit or withdrawal)
• Relevant screenshots (if there is an error or technical issue)
• Date and time of the incident (approximate)

Yes, mycity44 support handles withdrawal-related queries — including withdrawals that have not arrived, status checks on requests, and technical issues with the withdrawal process. The minimum withdrawal is RM100 and the standard processing time is 30 minutes to 3 hours. If this period has been exceeded, contact us with your withdrawal reference number.