Responsible Gambling
with mycity44
mycity44 believes that a healthy gaming experience starts with self-awareness. We provide a range of tools and guidance so every player can enjoy games within a safe and controlled environment.
Play Responsibly
The mycity44 platform operates under international licensing and places player protection as a priority. All control tools are available free of charge through your account.
⚠ Important Reminder: Gambling is for entertainment only. If you feel that playing is starting to affect your finances, relationships or emotions, please contact mycity44 customer support or seek help from the relevant authorities. Players must be 21 years of age or above to register and use this platform.
Six Player Protection Principles of mycity44
Each feature below is designed to ensure you remain in full control when using the mycity44 platform.
Mandatory Age Verification
mycity44 account registration requires age verification. Only individuals aged 21 years and above are permitted to use this service. This verification process protects young people from exposure to gambling activities.
Personal Deposit Limits
You can set daily, weekly or monthly deposit limits through your account settings. This feature helps you plan your budget more consistently and avoid spending beyond your means.
Self-Exclusion
If you need a break from playing, mycity44 provides a self-exclusion option for a period you choose yourself. During this period, your account cannot be accessed.
Play Time Monitoring
Review your detailed play time history through the account dashboard. Understanding your playing habits is the first step to maintaining a balance between entertainment and daily responsibilities.
Temporary Break Mode
Not ready for a full exclusion? Use temporary break mode to suspend your account for 24 hours, 7 days, or 30 days. Control is entirely in your hands.
24/7 Personal Support
The mycity44 customer support team is available to help 24 hours a day, 7 days a week via live chat and email in Malay and English. Any concerns related to responsible gambling will be handled seriously and in full confidence.
Healthy Playing Habits
Responsible gambling does not mean you cannot enjoy games. It means you play with awareness, planning, and good self-control. The following are principles that mycity44 encourages every player to follow.
Set a Budget Before You Play
Decide on the amount of money you are willing to lose before opening any game. Treat it as the cost of entertainment, not an investment. When the limit is reached, stop playing for the day.
Do Not Chase Losses
Attempting to recover money that has been lost by continuing to play is a key warning sign. Game outcomes are random — no strategy guarantees a win.
Gambling Is Not a Source of Income
Avoid relying on gambling winnings to pay bills, rent or daily necessities. The mycity44 platform is designed for entertainment, not as a means of earning a living.
Take Regular Breaks
Give yourself time to rest between gaming sessions. Playing while tired, stressed, or under the influence of alcohol can impair your judgment and lead to overspending.
Maintain Life Balance
Make sure gambling does not replace time with family, work, or other social activities. Balance in daily life is a true sign of responsible gambling.
Warning Signs to Watch For
- Thinking about gambling constantly
- Increasing bet amounts to feel the same level of excitement
- Lying to family about playing activities
- Borrowing money to gamble
- Continuing to play despite suffering large losses
- Neglecting work or family responsibilities
- Feeling restless or irritable when not playing
External Help Resources
- Talian Kasih: 15999 (Ministry of Women, Family and Community Development)
- Befrienders KL: 03-7956 8145
- Alcoholics & Gamblers Anonymous Malaysia
- Hospital Bahagia Ulu Kinta (psychiatric services)
ℹ mycity44 recommends that you seek help from the relevant authorities if gambling starts to have a negative impact on your life.
Manage Your Gaming Experience
All of the following tools are available in your mycity44 account. Access them through the settings section after logging in.
Deposit Limit
Set daily, weekly or monthly deposit limits according to your means. Increases to limits take effect after 24 hours to allow time for reflection.
Loss Limit
Cap the maximum amount you can lose within a set period. Once the limit is reached, the system will automatically block your gaming session.
Session Time Limit
Set a maximum duration for each gaming session. A reminder will be displayed when the time limit is close to being reached.
Self-Exclusion
Choose to stop playing for 1 week, 1 month, 3 months, 6 months or permanently. The account will be locked immediately and cannot be unlocked early.
Transaction History
Review all deposits, withdrawals and betting activity in detail. Reports can be filtered by date for personal financial review.
Opt Out of Promotions
You can choose to stop receiving any promotions or bonus offers via email, live chat or in-account notifications.
Reality Check
Activate periodic reminders that display how long you have been playing during a session. These reminders help you stay aware of how much time has passed.
Contact Support
The mycity44 team is ready to help you activate any of these protection tools. Reach out via live chat or email, available 24/7 in Malay.
Am I Gambling Responsibly?
Ask yourself the following questions honestly. If your answer to most of these questions is "yes", you may want to consider seeking help or using the self-exclusion tools provided by mycity44.
mycity44 Is With You
Live Chat
Contact our team via live chat on the mycity44 website. Available 24 hours a day, 7 days a week in Malay.
Support Email
Send a written enquiry to our support team. All information is handled with full confidentiality.
Privacy Assured
All requests related to responsible gambling are handled confidentially in accordance with mycity44's privacy policy.
No Conditions Applied
Activating protection tools will not affect your account balance or playing history — immediate action, no questions asked.
Responsible Gambling Questions
Answers to frequently asked questions about player protection at mycity44.
Play with Full Awareness at mycity44
If you have understood your responsibilities as a player and are ready to enjoy a range of slot games, live casino and sports betting in a safe environment, mycity44 is ready to welcome you.